Using the Lean Canvas for an IT solution proof of concept

I was assisting a client with sourcing some new IT solutions. For one particular IT need, the client had shortlisted a potential solution with a trusted vendor but they needed to explore the potential solution further to understand its capabilities in more detail. They were unclear as to whether they should directly source with this vendor or go to the wider market (with a Request for Proposal (RFP)) to address this particular need. Further to this, it was unclear how long this project would run for so it was important to understand the time and effort that may be involved without consuming too many resources. 
The client was seeking to employ a specific approach for this potential solution, where a “fail fast” lean Proof of Concept (PoC) would be conducted to rapidly test whether the potential solution was fit for purpose without spending unnecessary time and effort required to conduct a RFP.
To start, we confirmed the following principles to guide the PoC: Do not develop detailed requ…

IT Organisational Design and Practices Survey 2016

In preparation for a presentation at the Service Management 2016 conference, I was seeking data on modern IT organisational designs and practices. I attempted to acquire this data is via an open survey that closed on Monday 1 August 2016.

I asked people: 

If you work in an IT organisation/department and have 5 spare minutes, I'd appreciate your views. If you are a consultant, please answer on behalf of your last client.

This survey is supporting non-for-profit, individual research into IT organisational design and practices. No personal data is requested or stored and you will not be spammed. All data will be made available to the public and a summary is provided to you upon completion.You may enter multiple responses and please answer honestly (remember: garbage in = garbage out).
Here is the survey form.
Here is the survey responses dataset.

Questions about this survey can be posted below or directed to me:  
Twitter:  @jonesyianau

What is Digital Transformation?

<skip obvious introduciton on how world and technology is changing>

<skip hype describing how disruption is somehow greater than change we've experienced in the past>

<skip paragraph attempting to apply pressure to the reader that they'll be left behind or made redundant if they don't read this article>

Digital Transformation is 'integrating digital technologies, such as social, mobile, analytics and cloud, in the service of transforming how your business works' (Strategy, not technology drives digital transformation, 2015) with the aim of providing greater value to your customers.

(yes - it's that simple)

Strategy, not technology drives digital transformation (2015). Retrieved June 3, 2016 from

Reflections on the Australian IT Service Management Forum (ITSMF) Conference, August 2015

In this post, I'd like to share my thoughts and reflections from the  Australian IT Service Management Forum (ITSMF) Conference held in Sydney Australia on August 20 & 21, 2015.

The conference was held over 2 days instead of 3 like previous years.  I felt a little rushed to see my bookmarked presentations, network with peers and catch-up with vendors. However justifying 3 days away from work is very hard so it was a good compromise. 

The four topic streams this year were:
Building SM Foundations, SM Innovation, People, Culture, Community, Capability,Aligning Business and IT in the Enterprise.
These streams presented a healthy blend of topics and I found it refreshing to see speakers were not the traditional ITIL practitioner/manager. This also appeared to attract some new delegates who were also not working in this specific field. 

Overall I thought the conference was well run with no great issues (although queueing for a barista style coffee took awhile - I have an addiction to fe…

Intersecting Service Management, People Development & Agile

Craig Smith gatecrashed the Australian ITSMF / ITIL conference, LEADit in Melbourne and in the hallway chats to Korrine Jones (an Organisational Development Consultant and running late for a plane) and myself about how People Development and Service Management are intersecting with Agile and each other. More details include the interview audio can be found on The Agile Revolution.

Reblogged from The Agile Revolution.

Potential challenges of adopting bimodal IT

Gartner described bimodal IT as "the need to operate the safe and reliable traditional IT systems while cultivating a more fluid IT that takes advantage of the digital world and its continuous flow from moment to moment". IT organisations are investigating the opportunities presented by disruptive techniques and technologies such as agile and devops, and so it comes as no surprise that the option to adopt bimodal IT is also explored. 
In this post, I attempt to outline some potential challenges and questions for an organisation if it adopts a bimodal (twin speed) IT model. I shall label the two speeds: fluid IT and traditional IT. The potential challenges are presented from the following perspectives: Customer, Culture, People, Process, and Technology.
CustomerFluid IT customers may have different customer experiences with IT than the other lines of business who use traditional IT. It may also be inconsistent depending on which IT team they interact with.
Success of fluid IT m…

DevOps certification training - I hope it's not deja vu

I've recently noticed that training organisations have started to advertise DevOps certification training where students gain a fundamental knowledge of DevOps concepts. Attendees can then undertake a multi-choice exam, hopefully leading to a certificate that demonstrates their acquired knowledge in DevOps.

I immediately reflected upon a presentation by Michael Ducy (@mfdii) entitled "Why You're Destroying DevOps" at DevOpsDays Brisbane conference in 2014. I felt it was a great thought provoking presentation (video) about DevOps as an industry movement. I felt alot of synergies between Michael's current concerns for DevOps and what I have witnessed with ITIL over the past 10 years. 

On the topic of certification training, I feel that the method of gaining ITIL certification via multi-choice exams can lead to negative behaviours back in the workplace. In order to pass the foundation exam (which you or your employer has just paid hundreds of dollars), you need to - o…