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Applying Scaled Agile Framework (SAFe) to IT Service Management and IT Operations

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As an IT Service Management (ITSM) leader with a strong preference to leveraging Agile, Scrum and Lean (including LeanIT) to effectively and efficiently deliver IT operations, I became quite interested in the concept of the Scaled Agile Framework by Dean Leffingwell and his associates. The Scaled Agile Framework® (pronounced SAFe™) is “an interactive knowledge base for implementing agile practices at enterprise scale”.
In the SAFe website, Leffingwell states that “this model of agile adoption has been elaborated primarily in my books Agile Software Requirements: Lean Requirements for Teams Programs and the Enterprise (2011) and Scaling Software Agility: Best Practices for Large Enterprises, (2007) and my scalingsoftwareagilityblog.com. It has been successfully applied in programs of only 50-100 people, and in enterprises employing thousands of software developers.”
SAFe has four (4) core values: 1. Code Quality (because you can’t scale crappy code); 2. Program Execution (self organising t…