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ITIL 4 Foundation exam – tips and insights

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I attended an ITIL 4 Foundations upgrade course (classroom style training) and successfully passed the examination. During the course, there were some notable concerns raised by some of the attendees related to the volume of new concepts and what could be assessed in the exam. This blog post aims to simply share my experiences and hopefully help others to become more confident with the exam.


Exam Format: The ITIL 4 Foundation exam format is no different to ITIL v3 and is the same format if you attend the 2 day Foundation upgrade, full 3 day Foundation course or an online course. No prerequisite is required and the format is:

Multiple choice examination questions (4 possible answers provided, only 1 is correct)40 questions26 marks required to pass (out of 40 available) - 65%60 minutes’ duration (if the exam is in a language that is not your native or working language you may be given an extra 25% of time – i.e. 75 minutes)Closed book examAvailable as an online or paper-based exam

In the …